Santorini Taxi

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How can I help you ?

    1. How can I book a taxi through SantoriniTaxi ?
      You can book a taxi online through our website or mobile app. Alternatively, you can contact our customer support for assistance.                                                     
    2. Can I book a ride in advance for a future date? Yes, we accept bookings for future dates, allowing you to plan your trips in advance.                                                                                 
    3. Is online booking mandatory, or can I book over the phone? Online booking is preferred, but phone bookings are also accepted for your convenience.                                 
    4. What information do I need to provide when booking a ride? You need to provide your name, pick-up and drop-off locations, date and time, and contact details. For  Santorini airport / Athinios Port pickups, flight ferry details are also required.                              
    5. How will I receive confirmation of my booking? You will receive an email confirmation with all the details of your booking.                                                                                      
    6. Can I book multiple stops during my journey? Yes, you can add multiple stops during the booking process.                 
    7. Is it possible to book a Santorini taxi for a group or larger vehicle? Yes, we offer larger vehicles for group travel. Please mention this while booking.                                                         
    8. Can I request specific drivers or vehicles? We cannot guarantee specific drivers, but you can request certain vehicle types during booking.                                                                                   
    9. What should I do if I can’t find my booking confirmation? Please contact our customer support with your booking details for assistance.                                         
    10. Is there an option to track my booked Santorini taxi in real-time ? No, we don’t offer such of service

 

  1.  What payment options are available? Stripe and PayPal. Via stripe you can choose to pay with credit cards or Apple Pay and Google Pay                                                                                                                             
  2.  Are prices fixed, or do they vary based on ride length? Prices depends on length of the ride, number of people, time of the booking, selected car and provided at the time of booking.                                                                                        
  3. Is tipping included in the price or optional? Tipping is optional and can be done directly with the driver.                                                                                                       
  4. .Are there additional fees for luggage or extra passengers? No, standard luggage and the maximum capacity of the vehicle are included in the price.                                                                                                                               
  5.   Are child seats or special requests charged extra? Child seats are available upon request at the checkout page.                                                                                                                                                 
  6.  Can I pay for multiple bookings at once? Yes, you can pay for multiple bookings through our website.                                                                                                                                 
  7.  Do you offer refunds if I cancel a booking? Yes, refunds are offered if you cancel within the cancellation policy terms.                                                             
  8.  How can I get an invoice for my ride? Invoices can be emailed upon request.                                                                                  
  9.  Are prices displayed in local currency or other currencies ?Prices are displayed in EUR but may show other currencies for international users.                                  
  10. Is there a surcharge for nighttime? Yes, there will be an extra charge of 5 euros in total if the ride is during night (00:00 to 06:00) .
      1. How can I cancel my booking?
        Cancellations can be made through our website or by contacting us via WhatsApp or mail.                                             
      2. What is your cancellation policy? You can cancel free of charge 24 hours before your ride (local time)                                                                                       
      3. Can I reschedule my ride for a different time or date? Yes, rescheduling is allowed subject to availability.                                                                                                                       
      4. Will I be charged for canceling at short notice? If the cancellation is 24 hours before the ride No, but if is shorter, there will be no refund for the ride.                                                                                                                                          
      5. How can I update my pick-up or drop-off location after booking? Updates can be made by contacting customer support.                                                                                      
      6. Can I add or remove stops after booking my ride? Yes, but additional charges may apply for extra stops.                                                                                                          
      7. What should I do if my flight is delayed or canceled? Inform us as soon as possible to reschedule your pick-up.                                                                                                         
      8. Are there fees for making changes to my booking? Minor changes are free, but significant alterations may incur a fee.                                                                                             
      9. How will I know if my booking has been successfully modified? You will receive an updated confirmation via email.                                                                                                   
      10. Can I cancel or amend my booking via phone? Yes, our customer support can assist with cancellations or amendments.
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  1. How will I identify my driver at the pick-up location?
    The driver will be waiting for you, holding a sign with your name.                                                                                                                                                
  2. Will the driver assist with my luggage? Yes, our drivers are happy to assist with your luggage.                                                                                
  3. Are your drivers trained to handle tourists and local guides?
    Yes, our drivers are experienced and knowledgeable about local
    attractions.                                                                                                              
  4. Can I request a non-smoking vehicle? All our vehicles are non-smoking by default.                                                                                                           
  5. What should I do if I lose something in the Santorini taxi? Contact customer support immediately with the ride details.                                                                                
  6. Are pets allowed in your Santorini taxis? Yes, pets are allowed, but please notify us during booking.                                                                                                                                
  7. Do you provide services for disabled passengers?
    Yes, we have accessible vehicles available upon request.                                                             
  8. Can I communicate with the driver in English? Yes, all our drivers speak English.                                                                                                     
  9.  Is Wi-Fi available in your vehicles? Yes, Wi-Fi is available in most vehicles.                                                                                                           
  10. How are safety concerns, like seatbelts or sanitization, handled? All vehicles are equipped with seatbelts and follow strict sanitization
    protocols.
  1. What areas in Santorini do you serve? We serve all major locations, including the airport, ferry ports, and tourist destination with car access.                                                                                                                                                                                                                                                                        
  2. Do you provide Santorini airport transfer services? Yes, airport transfers in Santorini are one of our primary services.                                                          
  3.  Are there fixed pick-up points, or do you offer door-to-door service? We provide door-to-door service for your convenience.                                                                                                                                                                                                                                                               
  4. Is there a hotline for customer support in case of issues? Yes, our customer support is available 24/7 via phone and email.                                                                                                                                                                                                                                                
  5. What happens if my taxi doesn’t arrive on time? Contact customer support, and we’ll resolve the issue promptly.                                                                                                                
  6. Do you offer Santorini tour services or sightseeing packages? Yes, we offer customizable sightseeing packages, visit our tour website from our home page at Tours section.                                                                                                                                           
  7. Can I request specific routes to avoid traffic or scenic preferences? Yes, you can discuss your preferred route with the driver.                                                                                                                                                                                                                                           
  8. How can I provide feedback or rate my experience After your ride? You can rate our services on google by search Mocanu Travel.                                                                                                                                                                                   
  9. Do you offer loyalty programs or discounts for frequent users? Yes, regular customers can enjoy exclusive discounts and offers?                                                                                                                                                                                                                                                                                 
  10. Are your services available 24/7, including Santorini holidays? Yes, our services operate round-the-clock every day of the year.